Services
SUPPORT INFO
TechSoft Services is an Authorized Technical Support Provider for all products, CimatronE and MSC Software. We bestow timely support for our customers for each and every solution that we provide with ultimate customer satisfaction.
Real time tech support:
TechSoft Services is committed to provide live online technical support through Web session. Using this session our support engineers can access customers desktop remotely to solve technical issues. This ensures that customers receive technical assistance as and when required.
Support Email: sharad@TechSoftindia.com
Dedicated support engineers:
Dedicated support engineers are assigned to every customer's account that can be easily reached at our HOTLINE support number from Mon-Sat 9:00 am to 6:00 pm. Support engineers also visit customer account on periodic basis to identify the key areas where the customers are facing problems to resolve their issues at the earliest.
Customer audits:
Our technical team visits customer site where they ascertain the smooth functioning of all the software Solution and comfort level of the users with it. Moreover, the audit focuses:
To understand customers current design process and review the workflow and methodology of the engineers.
Based on the skill gap analysis, TechSoft Services conducts technical sessions to bridge the gap like sharing of best practices and tips and tricks to face major challenges in designing.